National Westminster Bank Plc

Financial Ombudsman decision DRN-5025353 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Feb 19deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr W complains that National Westminster Bank Plc (‘NatWest’) won’t reimburse him money he says was taken from him as part of a fraud.APP scam refund refused

But NatWest responded to Mr W’s claim explaining that due to the time that had passed, it was unable to raise a dispute under the card issuers rules.Card dispute or chargeback

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5025353.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.