Lloyds Bank PLC

Financial Ombudsman decision DRN-5024225 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Card dispute or chargeback

In the Ombudsman’s words

Mr H complains Lloyds Bank PLC (“Lloyds”) didn’t do enough to protect him when he fell victim to a scam.APP scam refund refused

As the transactions were debit card payments, the only option of recovery was via chargeback.Card dispute or chargeback

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5024225.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.