NewDay Ltd

Financial Ombudsman decision DRN-5022397 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Mon Jan 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

chargeback claimsCard dispute or chargeback

Mr M is unhappy with how NewDay Ltd trading as Marbles have handled a number of chargeback claims on his account. He’s also raised concerns with a number of service issues.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5022397.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.