Clydesdale Bank Plc
Financial Ombudsman decision DRN-5021080 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Nov 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Complaint handling, Service failure
In the Ombudsman’s words
Mr B has raised further service issues in regard to how his complaint was handledComplaint handling
The key part of Mr B’s complaint is the service received, specifically in terms of the language used at the end of the call with Mrs BService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5021080.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.