Nationwide Building Society

Financial Ombudsman decision DRN-5020536 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Nov 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Miss B’s debit card was unexpectedly declined whilst she was out shoppingFunds blocked or frozen

NBS agreed that she’d been given some incorrect information about the allocation of her complaint and timescalesComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5020536.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.