Zempler Bank Limited

Financial Ombudsman decision DRN-5019949 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Wed Nov 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Complaint handling

In the Ombudsman’s words

being charged incorrectly and not receiving the number of free transfers it was eligible forCharges and fees

P says that the issue has continued and that it has spent 27 hours on the phone to Cashplus and has continued to be charged incorrectlyComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5019949.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.