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Clydesdale Financial Services Limited

Financial Ombudsman decision DRN-5019687 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Misrepresentations by the Supplier at the time of each sale giving Mr R a claim against BPF under Section 75 of the CCAProduct mis-sold

I’ve seen no evidence to suggest that BPF responded to Mr R’s complaint and requests.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA DISP (Dispute Resolution), Financial Services and Markets Act 2000

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5019687.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.