Revolut Limited

Financial Ombudsman decision DRN-5018577 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£17,844redress stated in the decision

Wed Mar 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mrs S complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam.APP scam refund refused

Mrs S was vulnerable at the time of the scam due to ill-health.Support for vulnerable customers

Rules cited

CRM Code (APP scam reimbursement), PSR APP reimbursement requirement, FCA DISP (Dispute Resolution), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5018577.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.