Barclays Bank UK PLC

Financial Ombudsman decision DRN-5017456 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Oct 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Payment delayed or failed

In the Ombudsman’s words

Mrs L complains that Barclays Bank UK PLC closed her accounts without giving her proper notice that it intended to do so.Account closed or refused

She says too that the bank mishandled her claim for the return of funds that were held in her accounts and that, as a result, payment was delayed.Payment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5017456.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.