Landmark Mortgages Limited

Financial Ombudsman decision DRN-5015578 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

Landmark failed to remove arrears recorded on Mrs B’s credit file in January 2024 until after my provisional decision.Credit file reporting

Landmark agreed to accept interest only payments for a period to allow time for the property to be sold.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5015578.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.