Santander UK Plc
Financial Ombudsman decision DRN-5015015 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Thu Mar 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Miss H complains that Santander UK Plc mishandled her request for a chargeback in respect of money paid out for damaged goods.Card dispute or chargeback
I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances of this complaint.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5015015.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.