Barclays Bank UK PLC

Financial Ombudsman decision DRN-5014253 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Oct 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Credit file reporting

In the Ombudsman’s words

Refund to Mr T (unless it has already done so) any cash transaction fees added to his credit card accountCharges and fees

Remove any reporting of cash transactions from Mr T’s credit file in relation to payments made on his credit card between 31 October 2023 and 31 January 2024.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5014253.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.