Barclays Bank UK PLC

Financial Ombudsman decision DRN-5014114 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Dec 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

unreasonably blocked their accounts without explanationFunds blocked or frozen

Barclays have accepted that the service they provided wasn’t up to standard – including the complaint being logged incorrectly and responded to lateComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5014114.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.