Nationwide Building Society

Financial Ombudsman decision DRN-5013362 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu Jan 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Support for vulnerable customers

In the Ombudsman’s words

Mrs T complained because Nationwide Building Society refused to refund her for cash machine withdrawals which she said she didn’t make.Unauthorised transaction

He explained Mrs T is a widow in her late eighties, unable to get to a Nationwide branch because of limited mobilitySupport for vulnerable customers

Rules cited

Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5013362.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.