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Barclays Bank UK PLC
Financial Ombudsman decision DRN-5013071 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Mortgage administration
In the Ombudsman’s words
He also complains that the advice he received from Barclays to consolidate unsecured debts and add these to his mortgage was unsuitable.Product mis-sold
Mr M complains that Barclays Bank UK PLC has unfairly refused to accept his request for it to write off part of his outstanding mortgage balance.Mortgage administration
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5013071.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.