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Tesco Personal Finance Limited

Financial Ombudsman decision DRN-5010135 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

Mr J complains Tesco Personal Finance PLC trading as Tesco Bank is holding him liable for approximately £2,000’s worth of transactions he didn’t carry out or authorise.Unauthorised transaction

Mr J complained about Tesco Bank’s handling of the disputed transactions and about Tesco closing his account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5010135.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.