Shawbrook Bank Limited

Financial Ombudsman decision DRN-5008233 Upheld

Upheldoutcome, as published by the Ombudsman

£350redress stated in the decision

Thu Feb 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Charges and fees, Service failure

In the Ombudsman’s words

interest applicable on the account may have been compromised due to the errorsCharges and fees

Shawbrook Bank Limited should: • Send Ms T a letter, explaining it caused the errorService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5008233.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.