Barclays Bank UK PLC

Financial Ombudsman decision DRN-5007116 Upheld

Upheldoutcome, as published by the Ombudsman

£600redress stated in the decision

Tue Dec 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

A charity, which I will refer to as H, complains that Barclays Bank UK Plc closed its bank account without warning.Account closed or refused

Barclays closed H’s account on 30 October 2023. The bank quickly realised it had made a mistake – it closed the account for non-compliance with its Know Your Customer (KYC) review, but it accepts that H was complying with that review.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5007116.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.