Nationwide Building Society

Financial Ombudsman decision DRN-5004464 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Oct 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Complaint handling

In the Ombudsman’s words

A DD mandate was sent up with an energy supplier in 2017 without his authorisation.Unauthorised transaction

Nationwide rejected the claim as being invalid on 31 May 2023 but failed to contact Mr R regarding the outcome.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5004464.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.