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Great Western Credit Union Limited

Financial Ombudsman decision DRN-5004133 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Treatment in financial difficulty, Interest and rates, Complaint handling

In the Ombudsman’s words

closed the branch he usedAccount closed or refused

pressured him for repayments on a loanTreatment in financial difficulty

charged him loan interestInterest and rates

unhappy with the way GWCU has generally communicated with himComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5004133.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.