Vanquis Bank Limited

Financial Ombudsman decision DRN-5004103 Upheld

Upheldoutcome, as published by the Ombudsman

£750redress stated in the decision

Fri Oct 04deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Unauthorised transaction, Service failure

In the Ombudsman’s words

It refunded the unauthorised transactions in September 2023.Unauthorised transaction

Vanquis accepted that the service Mr G received had fallen far below the standard it aims to provide.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5004103.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.