HSBC UK Bank Plc
Financial Ombudsman decision DRN-5001078 Not upheld
Not upheldoutcome, as published by the Ombudsman
£50redress stated in the decision
Fri Feb 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Support for vulnerable customers
In the Ombudsman’s words
HSBC froze Ms K’s current account preventing her from using it.Funds blocked or frozen
Ms K contacted HSBC to inform them she was struggling financially.Support for vulnerable customers
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-5001078.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.