Yorkshire Building Society

Financial Ombudsman decision DRN-4999757 Upheld

Upheldoutcome, as published by the Ombudsman

£1,178redress stated in the decision

Tue Oct 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Mortgage administration

In the Ombudsman’s words

This has affected his credit rating.Credit file reporting

Mr M complains that Yorkshire Building Society gave him incorrect information about his account that led to him going into arrears and failing to qualify for a temporary interest-only amendment to his mortgage.Mortgage administration

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999757.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.