HSBC UK Bank Plc
Financial Ombudsman decision DRN-4999496 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jan 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Unauthorised transaction, Complaint handling
In the Ombudsman’s words
Miss B complained because HSBC UK Bank Plc refused to refund her for two cash machine withdrawals she said she hadn’t authorised.Unauthorised transaction
Miss B complained that HSBC didn’t refund her, and also complained about the way the fraud team had spoken to her.Complaint handling
Rules cited
Payment Services Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999496.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.