Lloyds Bank PLC

Financial Ombudsman decision DRN-4999388 Upheld

Upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Tue Nov 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Mortgage administration, Service failure

In the Ombudsman’s words

The complaint Mr and Mrs H complain about the way Lloyds Bank PLC dealt with them regarding their interest only mortgage.Mortgage administration

He said Lloyds had failed to conduct a yearly check as promised, had initially applied an overpayment to the wrong sub account and its follow up letter had been poorly worded.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999388.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.