HSBC Bank plc

Financial Ombudsman decision DRN-4999065 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Tue Oct 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused

In the Ombudsman’s words

HSBC blocked G’s account while it carried out a review. When it completed its review, it decided it no longer wished to offer banking services to G, so it gave G 60 days’ notice of its intention to close G’s accountAccount closed or refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4999065.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.