Firms › Vanquis Bank Limited ›
Vanquis Bank Limited
Financial Ombudsman decision DRN-4998760 Upheld
Upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Mon Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Identity checks and access
In the Ombudsman’s words
Mr J is also unhappy Vanquis closed his account and returned the funds to him without any interest.Account closed or refused
Vanquis then asked Mr J to send it specific documents to verify his source of wealth.Identity checks and access
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4998760.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.