Lloyds Bank PLC

Financial Ombudsman decision DRN-4994821 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Support for vulnerable customers

In the Ombudsman’s words

Mr M’s complaint is about Lloyds’s refusal to reimburse him money he says he lost due to a scam.APP scam refund refused

Mr M says that he was vulnerable at the time of the scam due to financial difficulties and health problems.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Financial Services and Markets Act 2000, Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4994821.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.