Nvayo Limited

Financial Ombudsman decision DRN-4992628 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Nov 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Complaint handling

In the Ombudsman’s words

Mr M can’t access the funds in his accountFunds blocked or frozen

Mr M complained to Nvayo and asked how long the restrictions would be in place and when he would be able to access his money. In response Nvayo said it wasn’t upholding Mr M’s complaint.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4992628.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.