Santander UK Plc
Financial Ombudsman decision DRN-4991610 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Aug 30deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Mortgage administration
In the Ombudsman’s words
Santander should pay Mr K £500 in respect of the distress and inconvenience caused by this matterTreatment in financial difficulty
Mr K complains that Santander UK Plc (Santander) will not put possession proceedings on hold until his financial remedy application has been determined by the Family Court following his divorce.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4991610.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.