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Accord Mortgages Limited
Financial Ombudsman decision DRN-4990101 Not upheld
Not upheldoutcome, as published by the Ombudsman
£410redress stated in the decision
Wed Oct 23deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Accord did make errors. It called Mr T in early December 2023 to say he’d missed a payment when in fact the direct debit had been moved to later in the month.Mortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4990101.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.