Santander UK Plc
Financial Ombudsman decision DRN-4989885 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Wed Oct 09deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Mortgage administration, Complaint handling
In the Ombudsman’s words
The complaint Mr P and Miss R complain about the way Santander UK Plc dealt with a request to transfer their joint mortgage into Mr P’s sole name.Mortgage administration
Santander said it had given incorrect information about what evidence Mr P would need to provide regarding his income.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4989885.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.