National Westminster Bank Plc

Financial Ombudsman decision DRN-4988256 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Oct 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Charges and fees, Interest and rates

In the Ombudsman’s words

The assistance provided to Mr P since November 2016 with the management of his financial difficulties.Treatment in financial difficulty

Any charges that NatWest has applied to Mr P’s account for the provision of copy statements.Charges and fees

Whether NatWest has added interest to Mr P’s credit card account since November 2016.Interest and rates

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4988256.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.