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Nationwide Building Society
Financial Ombudsman decision DRN-4987727 Not upheld
Not upheldoutcome, as published by the Ombudsman
£125redress stated in the decision
Fri Apr 11deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Card dispute or chargeback, Complaint handling
In the Ombudsman’s words
Nationwide did not attempt a chargeback because it said the timescales by the Visa chargeback card scheme had not been met.Card dispute or chargeback
Mr A complains about communication issues with Nationwide including its agents not returning calls which he says has caused him stress.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4987727.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.