Clydesdale Bank Plc
Financial Ombudsman decision DRN-4984478 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Oct 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
She complains that Virgin Money has discriminated against her because of her age, and also about the customer service she’s received from it since 2021.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4984478.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.