HSBC UK Bank Plc
Financial Ombudsman decision DRN-4984051 Partly upheld
Partly upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Fri Dec 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
This led to his cheque for the closing balance being sent to an old address causing delayPayment delayed or failed
Rules cited
Equality Act 2010, Money Laundering Regulations 2017
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4984051.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.