Firms › National Savings and Investments ›

National Savings and Investments

Financial Ombudsman decision DRN-4980499 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

We recently wrote to ask you to send us proof of your child's identity within 21 days of your application.Identity checks and access

NSI accepted that it had not handled matters as well as it should have done. In particular, it had not explained the issue clearly.Complaint handling

Rules cited

Money Laundering Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4980499.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.