ONMO Limited

Financial Ombudsman decision DRN-4979478 Upheld

Upheldoutcome, as published by the Ombudsman

£150redress stated in the decision

Fri Jan 05deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Account closed or refused, Service failure

In the Ombudsman’s words

Mr D is unhappy the service he received from ONMO Limited surrounding his wanting to close his account with them.Account closed or refused

They didn’t feel that ONMO had provided a reasonable standard of service to Mr D and that Mr D had incurred frustration and inconvenience as a result.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4979478.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.