Lloyds Bank PLC

Financial Ombudsman decision DRN-4978998 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 07deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Card dispute or chargeback, Complaint handling

In the Ombudsman’s words

Mr P used his Lloyds Bank credit card in June 2023 to make payments of £400 and £272.32 to a holiday company towards the cost of a holidayCard dispute or chargeback

He then complained to Lloyds Bank about the way that his claim was being handled.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4978998.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.