HSBC UK Bank Plc
Financial Ombudsman decision DRN-4978815 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Wed Sep 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Service failure
In the Ombudsman’s words
Ms W and Mr W complain that HSBC UK Bank Plc (‘HSBC’) should pay them more compensation than it has offered after admitting poor service and allow them to reactivate a closed account and/or open a new current account.Account closed or refused
HSBC agreed that in some respects the service it provided fell below the standard Ms W and Mr W were reasonably entitled to expect.Service failure
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4978815.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.