Santander UK Plc
Financial Ombudsman decision DRN-4977697 Upheld
Upheldoutcome, as published by the Ombudsman
£400redress stated in the decision
Fri Nov 15deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Mortgage administration
In the Ombudsman’s words
compensate them for the increase in interest rates between September 2021 and August 2023Interest and rates
declined their applications to extend the terms and arrange new products on their buy-to-let mortgagesMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4977697.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.