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Co-operative Bank Financial Advisers Limited

Financial Ombudsman decision DRN-4976781 Upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Identity checks and access, Complaint handling

In the Ombudsman’s words

Co-op went on to give as much information as they could about the account, but did say that data protection prevented them from divulging information they held about another individual.Identity checks and access

Co-op looked into it and it was established that some years prior, Co-op changed the address from that of Ms J to that of her ex-partner, with whom she shared the child account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4976781.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.