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Tesco Personal Finance Limited
Financial Ombudsman decision DRN-4975433 Upheld
Upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Sep 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
Mr H is unhappy that Tesco Personal Finance PLC, trading as Tesco Bank, suspended his account.Funds blocked or frozen
Tesco responded to Mr H and acknowledged that they hadn’t sent him several recent persistent debt letters, including one that was a regulatory requirement.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4975433.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.