Close Brothers Limited

Financial Ombudsman decision DRN-4974958 Upheld

Upheldoutcome, as published by the Ombudsman

£200redress stated in the decision

Fri Nov 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Product mis-sold

In the Ombudsman’s words

remove any adverse entries relating to this agreement from Ms G’s credit fileCredit file reporting

Ms G said there were issues with the car from when it was supplied to her and... she considered to be a mis-sale.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4974958.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.