Barclays Bank UK PLC

Financial Ombudsman decision DRN-4974326 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£7,747redress stated in the decision

Thu Feb 13deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Payment delayed or failed

In the Ombudsman’s words

Mr H complains that Barclays Bank UK PLC blocked his account.Funds blocked or frozen

Mr H also complains that Barclays took too long to release his account balance back to himPayment delayed or failed

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4974326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.