MONZO BANK LIMITED
Financial Ombudsman decision DRN-4973229 Not upheld
Not upheldoutcome, as published by the Ombudsman
£135redress stated in the decision
Mon Sep 16deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Miss M complains that Monzo Bank Ltd closed her accountAccount closed or refused
Miss M complained to Monzo. It said that it would not be removing the CIFAS marker, and it would not provide Miss M with any more information about its reasons for loading it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4973229.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.