HSBC UK Bank Plc
Financial Ombudsman decision DRN-4973172 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Feb 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Account closed or refused, Complaint handling
In the Ombudsman’s words
Mr L and Mrs S complain HSBC UK Bank Plc (“HSBC”) closed their sterling account without notice nor explanation.Account closed or refused
Mr L and Mrs S add that when they first raised this with HSBC it said the closure was done in error and the account would be reinstated. But it then reneged on this position and closed it.Complaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4973172.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.