HSBC UK Bank Plc
Financial Ombudsman decision DRN-4970054 Not upheld
Not upheldoutcome, as published by the Ombudsman
£200redress stated in the decision
Thu Feb 08deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Payment delayed or failed, Mortgage administration
In the Ombudsman’s words
a block was put on Mr L’s mortgage accounts by HSBC. As a result, Mr L’s payment to his mortgage accounts made on 4 February 2024 didn’t go through.Payment delayed or failed
Mr L’s complaint is about two mortgage accounts he holds with HSBC UK Bank Plc. Mr L is unhappy that HSBC put a block on the accountsMortgage administration
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4970054.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.