Starling Bank Limited

Financial Ombudsman decision DRN-4969374 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Sep 12deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Funds blocked or frozen, Identity checks and access

In the Ombudsman’s words

Starling had restricted D’s business bank accountFunds blocked or frozen

a routine check into D had shown that D had appointed a new director who was D’s sole director and whom Starling had no record ofIdentity checks and access

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4969374.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.