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American Express Services Europe Limited
Financial Ombudsman decision DRN-4967226 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Oct 22deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Funds blocked or frozen, Complaint handling
In the Ombudsman’s words
blocked his transactionsFunds blocked or frozen
it can’t be reasonable to tell Mr W that the suspension has been lifted when it hasn’t beenComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-4967226.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.